They want to offer an “even better” experience

Publishers and co-developers Square Enix aren’t giving up, however. They’ve launcheda surveyasking how they can deliver a “better game experience”, but it’s the graphics they’re focused on.
TheGoogle surveyis live now and can be filled in anytime before Friday, March 18th at 8:59am PT (4pm GMT).
Watch on YouTube

After asking how much of the game you’ve played, the survey offers multiple choice questions about the look of individual elements including equipment and enemies, as well as locations and the overall “oil painting style ‘brushwork’ graphics.” You can rate your satisfaction with each element from six choices, ranging from “Fairly satisfied” to “Fairly dissatisfied.”
To their credit, Platinum and Square Enix were open aboutthe challenges of developing the gamewhen talking to Katharine before launch. “Opinion [about the art style] was pretty divided at the time of the beta tests,” co-director Takahisa Sugiyama told us. “It’s true that during the beta tests, the filter had a slightly lower level of polish and leaned more strongly towards an artistic depiction, which meant that screenshots looked better than the game in action. We’ve balanced the game to make it easier to play, incorporating feedback from players in the beta tests and adding new features.”
Apparently more feedback is needed.
Platinum Games received investment from Tencent in 2020 (who hasn’t) and say theyintend to take more risks in future.